Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us using our contact form. Include your order number or proof of purchase, the item and the reason for your request. Returns are sent to the UK; contact us for the return address.

If your return is accepted, we will send instructions on how and where to send your package. For change-of-mind returns, you are responsible for buying the return shipping label and paying the postage. For approved damaged, defective or wrong-item returns, we will arrange a return label at no cost to you if we require the item back. Items sent back without first requesting a return will not be accepted.

For any return question, please use our contact form.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or incorrect so we can evaluate the issue. Please include a description and, where possible, clear photos of the item and packaging. Approved replacements for these issues are free, including replacement shipping. Contact us about problems with custom or personalised items too.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom or personalised products (including special orders), and personal care goods (such as beauty products). A standard item is not excluded from change-of-mind returns simply because it is made after you order. We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For a change-of-mind exchange, return the eligible item and, once the return is accepted, make a separate purchase for the new item. This is separate from an approved free replacement for a damaged, defective or wrong item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, please contact us using our contact form.